FAQs
PRODUCTS
Do your craft boxes really include everything I need to make the finished product?
Do your craft boxes really include everything I need to make the finished product?
We've included everything you need to create the product in your craft box, minus some commonly owned items/utensils from the home (eg: spoon, mixing bowl, sticky tape etc). When searching our craft box listings, it will detail what's included inside the box and what you'll need from home, so you can make sure you have everything you need.
Are there instructions included in the box so I know how to make the item?
Yes, every craft box purchase comes with access to an online video step-by-step tutorial that you can access while creating your item.
Yes, every craft box purchase comes with access to an online video step-by-step tutorial that you can access while creating your item.
Will I end up making the product featured in your product pictures? Yes, the online video tutorial included with your craft box purchase will step you through creating the product that you see featured in our images, with some minor differences due to your own unique touch.
Do you offer different colour options in your boxes?
Some of our boxes have a choice of colours included, such as our Tie Dye Craft Box which allows you to choose 2 of 3 dye colours. For our other boxes, the colours included in the box come as standard and we will look to expand our colour options in the future.
Do you include receipts or pricing in the box if I'm giving it as a gift?
No. There is no pricing or receipts included in the box.
Do you offer bulk craft box purchases for corporate gifts etc?
Yes, we can offer bulk purchases. Please email hello[at]champagnecreative.com.au with your bulk order enquiry.
Do you offer different colour options in your boxes?
Some of our boxes have a choice of colours included, such as our Tie Dye Craft Box which allows you to choose 2 of 3 dye colours. For our other boxes, the colours included in the box come as standard and we will look to expand our colour options in the future.
Do you include receipts or pricing in the box if I'm giving it as a gift?
No. There is no pricing or receipts included in the box.
Do you offer bulk craft box purchases for corporate gifts etc?
Yes, we can offer bulk purchases. Please email hello[at]champagnecreative.com.au with your bulk order enquiry.
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If I only purchase the online video tutorial, will it tell me what items I need to make the project?
Yes, we step through the items that are used to make the final project at the beginning of the tutorial.
How do I access the online video tutorial?
You'll be provided with a website link to access your video tutorial. You'll need internet & computer access.
Craft Box - you will find a card included in your box with the website link
Tutorial Only - you will be emailed the website link following purchase
You'll be provided with a website link to access your video tutorial. You'll need internet & computer access.
Craft Box - you will find a card included in your box with the website link
Tutorial Only - you will be emailed the website link following purchase
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(Membership options coming soon. Please contact us if you're interested in our monthly membership option)
Is there a cost saving by purchasing a membership?
Yes. By joining one of our membership options, your monthly craft box works out to approximately $49 each so you will save up to $50 on some boxes that you receive.
Do I get to choose which boxes I receive in the membership?
Currently there isn't an option to choose your boxes and you will receive a random rotation of the current boxes on offer (you won't receive the same box more than once). As our craft boxes expand, we will look to add an option to choose your box
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Do you accept returns/refunds?
All sales are final. If your items arrives damaged, please contact us at hello[at]champagnecreative.com.au within 48 hours of receiving your order with photos of the damage attached.
Do you accept returns/refunds?
All sales are final. If your items arrives damaged, please contact us at hello[at]champagnecreative.com.au within 48 hours of receiving your order with photos of the damage attached.
Do you ship internationally?
Yes, we have introduced international shipping. Due to the weight & dimensions of our gift boxes we can offer a flat shipping rate of $35AUD or $55AUD for orders over $100AUD. Please note that international orders will NOT include the mini Prosecco Bottle and will instead receive the Raspberry Lemonade Soda due to liquor licencing restrictions.
Yes, we have introduced international shipping. Due to the weight & dimensions of our gift boxes we can offer a flat shipping rate of $35AUD or $55AUD for orders over $100AUD. Please note that international orders will NOT include the mini Prosecco Bottle and will instead receive the Raspberry Lemonade Soda due to liquor licencing restrictions.